Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u00e2\u20ac\u2122t offer you a full refund or exchange.<\/p>
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging<\/p>
Enjoy FREE ground shipping for orders over $60 when shipping within the lower 48 states and military APO’s. Shipments to Alaska, Hawaii, Puerto Rico, and Guam now enjoy FREE Shipping on orders over $100. Delivery window varies.\u00c2\u00a0\u00c2\u00a0<\/p>\r\n
Orders are shipped from our warehouse within 2-3 business days for all shipping methods, Monday\u00e2\u20ac\u201cFriday, after the payment and delivery address are verified.<\/p>\r\n
Flat rates for all shipping methods are determined by the shipping address and subtotal, as seen in the table below. For orders less than $60, a flat rate of $4.99 is charged to ship within the contiguous US. We offer expedited shipping to most US street addresses via UPS. At times we combine shipping methods to provide the best service possible.<\/p>\r\n
| \u00c2\u00a0<\/td>\r\n | UPS \/ USPS \/ SurePost<\/td>\r\n | UPS \/ USPS \/ SurePost<\/td>\r\n | USPS Ground<\/td>\r\n | UPS Ground<\/td>\r\n | UPS 2nd Day Air<\/td>\r\n | UPS Next Day Air<\/td>\r\n<\/tr>\r\n |
| Order Subtotal<\/td>\r\n | $0 – $59.99<\/td>\r\n | $60+<\/td>\r\n | $100+<\/td>\r\n | Any Subtotal<\/td>\r\n | Any Subtotal<\/td>\r\n | Any Subtotal<\/td>\r\n<\/tr>\r\n |
| Continental US Street Address<\/td>\r\n | $4.99<\/td>\r\n | FREE<\/td>\r\n | FREE<\/td>\r\n | Real-Time Est.<\/td>\r\n | Real-Time Est.<\/td>\r\n | Real-Time Est.<\/td>\r\n<\/tr>\r\n |
| Continental US P.O.Box & APO’s<\/td>\r\n | $4.99<\/td>\r\n | FREE<\/td>\r\n | FREE<\/td>\r\n | \u00c2\u00a0<\/td>\r\n | \u00c2\u00a0<\/td>\r\n | \u00c2\u00a0<\/td>\r\n<\/tr>\r\n |
| Hawaii & Alaska<\/td>\r\n | Real-Time Est.<\/td>\r\n | Real-Time Est.<\/td>\r\n | FREE<\/td>\r\n | Real-Time Est.<\/td>\r\n | \u00c2\u00a0<\/td>\r\n | \u00c2\u00a0<\/td>\r\n<\/tr>\r\n |
| US V.I., Puerto Rico & Guam<\/td>\r\n | Real-Time Est.<\/td>\r\n | Real-Time Est.<\/td>\r\n | FREE<\/td>\r\n | \u00c2\u00a0<\/td>\r\n | \u00c2\u00a0<\/td>\r\n | \u00c2\u00a0<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n<\/div>\r\n<\/div>Refunds<\/h2>Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p> If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p> Late or missing refunds<\/b><\/p> If you haven\u00e2\u20ac\u2122t received a refund yet, first check your bank account again.<\/p> Then contact your credit card company, it may take some time before your refund is officially posted.<\/p> Next contact your bank. There is often some processing time before a refund is posted.<\/p> If you\u00e2\u20ac\u2122ve done all of this and you still have not received your refund yet, please contact us at {email address}.<\/p> Sale items<\/b><\/p> Only regular priced items may be refunded. Sale items cannot be refunded.<\/p> Exchanges<\/h2>We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at<\/p> Gifts<\/h2>If the item was marked as a gift when purchased and shipped directly to you, you\u00e2\u20ac\u2122ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p> If the item wasn\u00e2\u20ac\u2122t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p> Shipping returns<\/h2>To return your product, you should mail your product to: {physical address}.<\/p> You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p> Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p> If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u00e2\u20ac\u2122t guarantee that we will receive your returned item.<\/p> Need help?<\/h2> |